Client Relationship Manager

PayProp : Client Services : Support · Sevenoaks, Kent
Department PayProp : Client Services : Support
Employment Type Full-Time
Minimum Experience Mid-level
Compensation GBP26k - GBP30k per annum

The Role: Client Relationship Manager

Renumeration: 26-30k

Location: PayProp have adopted a distributed working model and as such this role will be home based however will require regular travel to head office in Sevenoaks.

 

This is an incredible opportunity to join a moral conscious company during an exciting period of growth.

 

If you have a passion for building relationships, are tenacious and thrive on delivering customer excellence then we have the role for you!

 

In this role, we are looking for passionate, solution-driven individuals to support our fast-growing client base. The role involves collaboration with the cross-functional internal teams (Client Services, Sales, Marketing & Design, Compliance & Finance and Product Development) in an effort to continuously improve the overall customer experience. The main objective is to; build and preserve trusting relationships with our client base. Ultimately, a successful ‘Client Relationship Manager’ should keep our clients satisfied and engaged with our product and service.

 

PayProp is committed to delivering a world class end to end customer experience. The relationship management function falls within a framework of standards which are consistent, professional and support the delivery of customer excellence, to help achieve lasting sustainability and impact on the UK business growth.

 

Truth, Care and transparency are the core of all communications and engagement with clients and colleagues.


Responsibilities:

 

  • To build strong positive long-term relationships with clients
  • Troubleshooting technical support queries in line with company KPI’s / deliverables
  • Investigate and solve customer concerns and complaints
  • Proactive account management
  • Support clients to adhere to contract terms
  • Collate client feedback in order to devise solutions
  • Close collaboration with other departments to build strategies to improve client satisfaction
  • Inform clients about new features  
  • Maintain up-to-date knowledge on service and industry
  • Continuously strive to set a new standard in customer excellence

 

*Other Ad hoc duties pertaining to customer excellence as required

 

Required skills and experience:

 

  • Proven experience working as a client relationship manager (2 years +)
  • First class communication, listening and interpersonal skills
  • Proficient in MS Office with working knowledge of CRM platforms
  • Natural ability to build rapport and trust
  • Outstanding problem solving and critical thinking skills
  • An outgoing and adaptable approach
  • Influencer – You should be able to respectfully challenge and direct the customer in their best interest
  • Strong conflict resolution skills
  • Ability to remain calm and deliver results in a dynamic and sometimes-pressurised environment
  • Sound organisational skills
  • Passion and enthusiasm for a customer-centric approach

Thank You

Your application was submitted successfully.

  • Location
    Sevenoaks, Kent
  • Department
    PayProp : Client Services : Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    GBP26k - GBP30k per annum