Client Relationship Manager

Client Services · Sevenoaks, Kent
Department Client Services
Employment Type Full-Time
Minimum Experience Mid-level
Compensation £20,000

 

This is an incredible opportunity to join a moral conscious company during an exciting period of growth.

 

If you have a passion for training, a keen eye for detail, are tenacious and thrive on delivering customer excellence then we have the role for you!

 

The Role:

 

This is both a challenging and rewarding role that requires a systematic and dynamic approach.

Comprised of three main disciplines: 1) Data collation & formatting, 2) Training 3) Account Management. 

The objective is to successfully guide and support customers throughout implementation; to deliver bespoke training and proactive account management. The role is office based but will offer the opportunity to deliver training to large portfolio customers across the UK.

 

Responsibilities:

 

  • Overall Responsibility for customer implementation in a timely manner
  • Engage with clients to obtain and format data
  • Maintain a positive relationship with the client throughout their customer journey
  • Deliver Bespoke Agent Training
  • Proactive Account Management
  • Maintain and update internal systems as required
  • Work collaboratively as a team to achieve KPIs / deliverables
  • Continuously strive to set a new standard in customer excellence

 

*Other Ad hoc duties pertaining to customer service as required

 

Required skills and experience:

 

  • Previous experience working as a client relationship manager or a track record of managing client relationships
  • First Class Communication and Interpersonal skills
  • Ability to establish credibility and build rapport quickly with both customers and internal staff alike
  • Sound Organisational skills with multi-tasking ability
  • Proficient in Excel (working knowledge of Microsoft office and other systems would be an advantage)
  • Ability to understand a client's business and needs
  • An outgoing and adaptable approach
  • Ability to remain calm and deliver consistent results in a dynamic and sometimes-pressurised environment
  • Persuasive / Influential skills – You should be able to respectfully challenge and direct the customer in their best interest
  • Appetite for learning and development
  • Proven track record in achieving individual and team objectives / KPI’s
  • Innate attention to detail
  • Passionate about customer excellence

 

*A knowledge of, or genuine interest in ‘Proptech’ would be a distinct advantage

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  • Location
    Sevenoaks, Kent
  • Department
    Client Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    £20,000